Get Access to All Our Exams
- 3k+ exams
- Download PDF
- Real Exam Simulation
- Home
- All Exams
- ITIL Exams
- ITIL 4 Problem Management
Free ITIL 4 Problem Management Exam Questions and Answers
Last updated: March 31, 2025
Examtopics ITIL 4 Problem Management Prepaway Real Exam Questions and dumps free download
Click on “Take Real Test” Button to take the exam simuation test and be familiar with the real exam environment.
ITIL 4 Problem Management
#Question
Troubleshooting indicates a known error has not been resolved. What is the primary step the team should take?
A.
Ignore the problem
B.
Conduct a thorough review of resolutions
C.
Close without action
D.
Wait for further incidents
Correct Answer:
B
Conducting a thorough review of previous resolutions helps identify what went wrong and informs the approach for effectively resolving the known error.
#Question
Users report complications due to overlapping known errors. What should Problem Management do?
A.
Notify every user
B.
Consolidate known errors
C.
Document each separately
D.
Increase documentation
Correct Answer:
B
Consolidating known errors allows for streamlined tracking and addressing of overlapping issues, leading to more efficient resolution efforts.
#Question
A problem has been lingering for too long without resolution. What should the Problem Management team implement?
A.
Permanently close all incidents
B.
Conduct a performance review
C.
Expedite resolution efforts
D.
Ignore the issue
Correct Answer:
C
Expediting resolution efforts focuses resources on quickly finding a solution to the long-standing problem, which helps restore service reliability.
#Question
Multiple incidents are linked to the same root cause. What should the Problem Management team prioritize for resolution?
A.
Focus on isolated incidents
B.
Document all incidents
C.
Ignore the pattern
D.
Develop a comprehensive strategy
Correct Answer:
D
Developing a comprehensive strategy to address the root cause effectively prevents recurrence and enhances service stability.
#Question
A recent update has resulted in multiple service-related incidents. What should be the immediate course of action?
A.
Blame users
B.
Document everything
C.
Delay analysis
D.
Analyze the update's impact
Correct Answer:
D
Analyzing the update's impact quickly helps identify if the recent changes are correlated with the incidents and informs necessary corrective actions.
#Question
Users encounter inconsistent behavior from a new system feature. What is the first action Problem Management should take?
A.
Document user experiences
B.
Ask users for feedback
C.
Review feature design
D.
Analyze previous similar features
Correct Answer:
C
Reviewing feature design allows the team to identify any discrepancies or errors in the implementation that may be causing the inconsistent behavior.
#Question
A known error has been escalated due to its severe impact on business outcomes. What should the team do next?
A.
Close the error
B.
Ignore and document the error
C.
Assess the business impact
D.
Schedule a follow-up meeting
Correct Answer:
C
Assessing the business impact is crucial for understanding the importance of resolving the known error swiftly to minimize further disruptions.
ITIL 4 Problem Management
Reviews
This platform is a lifesaver. The practice questions and explanations are so detailed. It’s the best study tool I’ve ever used.
I highly recommend Exam Practice. The feedback after each test helped me improve significantly, and I passed my exams easily.
Exam Practice is worth every penny. The mock exams are realistic, and the feedback helped me focus on key areas.
FAQ
Q1: What are ITIL Certification Exams? A: ITIL (Information Technology Infrastructure Library) Certification Exams validate your expertise in IT service management (ITSM). These certifications demonstrate your proficiency in aligning IT services with business needs, following a structured approach to IT service delivery, support, and improvement.
Q2: Why should I pursue ITIL Certification? A: ITIL Certification enhances your professional credibility, showcasing your skills and knowledge in IT service management. This can lead to better job opportunities, higher salaries, and career advancement in IT service management, project management, and related fields.
Q3: What are the benefits of ITIL Certification? A: Benefits include recognition as a certified IT service management professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest ITSM practices and industry standards.
Q4: Who should take ITIL Certification Exams? A: IT professionals, service managers, project managers, business managers, and anyone involved in delivering and supporting IT services should consider these certifications to validate their expertise and advance their careers.
Q5: What types of ITIL Certification Exams are available? A: ITIL offers various certification levels, including:
- ITIL Foundation
- ITIL 4 Managing Professional (MP)
- ITIL 4 Strategic Leader (SL)
- ITIL 4 Extension Modules
- ITIL Master
Each certification level is tailored to different roles and expertise levels within the IT service management field.
Q6: How do I prepare for ITIL Certification Exams? A: Preparation can include official ITIL training courses, study guides, practice exams, online tutorials, and hands-on experience in IT service management practices.
Q7: Where can I take ITIL Certification Exams? A: ITIL Certification Exams can be taken at authorized testing centers worldwide or online through remote proctoring, providing flexibility to fit your schedule and location.
Q8: How do ITIL Certifications impact my career? A: ITIL Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management and related fields.
Q9: Are there any prerequisites for ITIL Certification Exams? A: The ITIL Foundation level has no prerequisites. However, advanced levels such as ITIL Managing Professional and ITIL Strategic Leader require prior certification and relevant professional experience. Check the specific requirements for each certification path on the ITIL website.
Q10: How often do I need to recertify for ITIL Certifications? A: ITIL certifications currently do not have a mandatory recertification requirement, but staying updated with the latest ITSM practices and continuing professional development is recommended to maintain your skills and relevance in the industry.
Why get certified?
Certifications can lead to high earnings without extensive years of study, but why choose ExamPractice for your preparation? At ExamPractice, we emphasize efficiency. The vastness of the IT industry and the extensive information required for certification can be overwhelming. Some certification providers even offer introductory courses to help candidates navigate their options. Sorting through material can be time-consuming and often irrelevant to exam or job requirements. Many test prep websites fall short, presenting issues like CAPTCHA barriers, subscription fees, outdated materials, and recurring costs.
Why Choose ExamPractice?
Exampractice is highly affordable compared to other websites that charge more and give you less.
ExamPractice stands out due to our commitment to the tech community. We are passionate about technology, certification, and aiding others in their journey. Our platform is entirely free, with no hidden costs. We foster a community of experts and enthusiasts who collaborate to build something remarkable. Whether you need help with challenging topics or want to guide new tech enthusiasts, you contribute to our vibrant community. ExamPractice is user-friendly, searchable, and consistently updated.
Quality and Community
Despite being community-driven, ExamPractice doesn’t compromise on quality. Our exams are meticulously updated, and our expert community ensures the accuracy and relevance of our materials. Our practice exams mirror real-world tests, and our study guides—known as “braindumps” in the industry—are so effective that competitors often replicate them. We believe in the superiority of our resources, which remain completely free of charge.
Experience ExamPractice
If you’re hesitant about using ExamPractice, we encourage you to explore our popular exams. Observe our dedication to making ExamPractice the premier test prep resource and community. Read user comments, engage with others, and dive in. We are confident in ExamPractice’s quality and are committed to supporting you in achieving your certification goals.
ExamPractice is better than examtopics and prepaway. We are your go-to resource for free, high-quality certification test preparation materials and dumps. Join our community, access top-notch materials, and take a significant step towards your dream career today!