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Free 3309: Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Questions and Answers
Last updated: April 1, 2025
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23-3309: Avaya Aura Experience Portal with POM Implementation and Maintenance
#Question
What is a common use case for the Experience Portal in the healthcare sector?
A.
Complicated medical records
B.
Basic billing inquiries
C.
Limited insurance claims
D.
Managing patient appointments
Correct Answer:
D
Managing patient appointments is a common use case in the healthcare sector.
#Question
How does the Experience Portal assist in managing customer relationships?
A.
By avoiding customer feedback
B.
Through personalized communication
C.
By complicating interactions
D.
By limiting user engagement
Correct Answer:
B
Personalized communication helps manage customer relationships effectively.
#Question
What is a primary benefit of utilizing self-service options in the Experience Portal?
A.
Enhanced customer satisfaction
B.
Complicated processes
C.
Increased operational costs
D.
Limited access
Correct Answer:
A
Enhanced customer satisfaction is a primary benefit of utilizing self-service options.
#Question
How can the Experience Portal help identify trends in customer behavior?
A.
By complicating processes
B.
Through analytics
C.
By ignoring data
D.
By limiting access
Correct Answer:
B
Analytics help identify trends in customer behavior through the Experience Portal.
#Question
What is the importance of user access control in the Experience Portal?
A.
To limit data sharing
B.
To complicate processes
C.
To enhance security
D.
To avoid integration
Correct Answer:
C
User access control enhances security in the Experience Portal.
#Question
How does the Experience Portal support omnichannel customer experiences?
A.
Through integrated services
B.
By avoiding data analysis
C.
By complicating access
D.
By limiting engagement
Correct Answer:
A
Integrated services support omnichannel customer experiences.
#Question
What is a significant feature of customer interaction tracking in the Experience Portal?
A.
Complicated workflows
B.
Inconsistent data
C.
Real-time updates
D.
Limited feedback
Correct Answer:
C
Real-time updates are a significant feature of customer interaction tracking.
23-3309: Avaya Aura Experience Portal with POM Implementation and Maintenance
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