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Free DBA — Dental Benefits Associate Exam Questions and Answers
Last updated: May 11, 2025
Examtopics DBA — Dental Benefits Associate Prepaway Real Exam Questions and dumps free download
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DBA — Dental Benefits Associate
#Question
If a policyholder's dentist is out of network, what should the associate inform them about?
A.
They will need to pay upfront
B.
They have no options
C.
Alternate in-network providers are available
D.
Possible higher costs
Correct Answer:
D
Informing about potential higher costs accurately prepares patients for their financial responsibilities.
#Question
A provider reports unresponsive claims payments. What is a key detail the associate should follow up on?
A.
Claims accuracy
B.
Processing timelines
C.
Checks seem lost
D.
Payment amounts
Correct Answer:
B
Following up on processing timelines helps clarify payment statuses promptly.
#Question
If patient information doesn't match records, what is crucial for the associate to do?
A.
Ignore the differences
B.
Update records immediately
C.
Confirm with the provider
D.
Document inconsistencies
Correct Answer:
C
Verifying with the provider ensures consistency and accuracy across records.
#Question
If a patient's policy denies a claim for cosmetic treatment, how should the associate respond?
A.
Ask them to reapply
B.
Review coverage exclusions
C.
Apologize and do nothing
D.
Suggest they file a complaint
Correct Answer:
B
Assist in reviewing exclusion terms to help patients understand claim denials.
#Question
If a patient finds their treatment is not covered but believes it should be, how can the associate assist?
A.
Blame the provider
B.
Refer them elsewhere
C.
Ignore their request
D.
Review coverage terms together
Correct Answer:
D
Joint review of coverage terms can clarify misunderstandings and lead to resolution.
#Question
A policyholder changes their address. What is vital information the associate must request?
A.
Current address verification
B.
Personal insights
C.
Past addresses
D.
Their favorite dentist
Correct Answer:
A
Current address verification is crucial for proper record-keeping and billing.
#Question
A patient notices a weird charge on their bill. What should the associate first clarify?
A.
Past history of charges
B.
The total amount
C.
Ignore and wait
D.
The nature of the charge
Correct Answer:
D
Clarifying specific charges enhances transparency and addresses patient concerns.
DBA — Dental Benefits Associate
#Question
If a policyholder's dentist is out of network, what should the associate inform them about?
A.
They will need to pay upfront
B.
They have no options
C.
Alternate in-network providers are available
D.
Possible higher costs
Correct Answer:
D
Informing about potential higher costs accurately prepares patients for their financial responsibilities.
#Question
A provider reports unresponsive claims payments. What is a key detail the associate should follow up on?
A.
Claims accuracy
B.
Processing timelines
C.
Checks seem lost
D.
Payment amounts
Correct Answer:
B
Following up on processing timelines helps clarify payment statuses promptly.
#Question
If patient information doesn't match records, what is crucial for the associate to do?
A.
Ignore the differences
B.
Update records immediately
C.
Confirm with the provider
D.
Document inconsistencies
Correct Answer:
C
Verifying with the provider ensures consistency and accuracy across records.
#Question
If a patient's policy denies a claim for cosmetic treatment, how should the associate respond?
A.
Ask them to reapply
B.
Review coverage exclusions
C.
Apologize and do nothing
D.
Suggest they file a complaint
Correct Answer:
B
Assist in reviewing exclusion terms to help patients understand claim denials.
#Question
If a patient finds their treatment is not covered but believes it should be, how can the associate assist?
A.
Blame the provider
B.
Refer them elsewhere
C.
Ignore their request
D.
Review coverage terms together
Correct Answer:
D
Joint review of coverage terms can clarify misunderstandings and lead to resolution.
#Question
A policyholder changes their address. What is vital information the associate must request?
A.
Current address verification
B.
Personal insights
C.
Past addresses
D.
Their favorite dentist
Correct Answer:
A
Current address verification is crucial for proper record-keeping and billing.
#Question
A patient notices a weird charge on their bill. What should the associate first clarify?
A.
Past history of charges
B.
The total amount
C.
Ignore and wait
D.
The nature of the charge
Correct Answer:
D
Clarifying specific charges enhances transparency and addresses patient concerns.
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