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- ITIL 4 Specialist: Create, Deliver and Support — ITILCDS
Free ITIL 4 Specialist: Create, Deliver and Support — ITILCDS Exam Questions and Answers
Last updated: April 1, 2025
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ITIL 4 Specialist: Create, Deliver and Support — ITILCDS
#Question
How does continual improvement differ from day-to-day operations in ITIL?
A.
It focuses on maintaining current services
B.
It ignores user feedback
C.
It systematically identifies opportunities for service enhancements
D.
It reduces incident response times
Correct Answer:
C
Continual improvement systematically identifies opportunities for enhancements beyond the routine operational activities.
#Question
What is the purpose of 'service design coordination'?
A.
To manage design resources
B.
To approve all designs
C.
To plan service designs
D.
To ensure all service design activities are aligned
Correct Answer:
D
Service Design Coordination ensures that all service design activities are aligned and integrated effectively.
#Question
What characteristic is critical for effective service management?
A.
Isolation
B.
Collaboration
C.
Inflexibility
D.
Rigid governance
Correct Answer:
B
Collaboration is critical for effective service management, promoting better problem-solving and innovation.
#Question
How do ITIL best practices help manage service expectations?
A.
By promoting chaos
B.
By simplifying processes
C.
By enforcing compliance
D.
By creating awareness of service details
Correct Answer:
D
ITIL best practices help manage service expectations by creating awareness of what customers can expect.
#Question
How can organizations best leverage technology in service management?
A.
By reducing training
B.
By facilitating communication and collaboration
C.
By automating all processes
D.
By limiting access to tools
Correct Answer:
B
Leveraging technology supports enhanced communication and collaboration, improving overall service management.
#Question
What role does benchmarking play in service management?
A.
To enforce policies
B.
To increase budgets
C.
To reduce staff workload
D.
To compare performance against standards
Correct Answer:
D
Benchmarking allows organizations to compare service performance against best practices and standards.
#Question
What is essential for effective change management in a service organization?
A.
A strict hierarchy
B.
Clear procedures
C.
Limited documentation
D.
High employee turnover
Correct Answer:
B
Clear procedures are essential for effective change management in ensuring consistency and understanding.
ITIL 4 Specialist: Create, Deliver and Support — ITILCDS
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