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Free MS-220: Troubleshooting Microsoft Exchange Online Exam Questions and Answers
Last updated: January 14, 2025
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1727-MS-220: Troubleshooting Microsoft Exchange Online
#Question
To configure mobile access to Exchange, which feature needs to be enabled first?
A.ActiveSync
B.SMTP configuration
C.Pop account
D.IMAP settings
Correct Answer:
A
ActiveSync must be enabled on the server side to allow mobile devices to connect and access Exchange mail and calendar functionalities.
#Question
A user cannot find their comments made in shared OneNote. What step should be first?
A.Check version history
B.Verify permissions
C.Review syncing status
D.Change sharing settings
Correct Answer:
B
Verifying permissions is essential to ensure the user can access and view comments made within shared notebooks.
#Question
If users experience issues logging into Exchange Online, where is a good place to begin?
A.Verify security settings
B.Check service health status
C.Inspect mailbox quota
D.Review local software
Correct Answer:
B
Checking the service health status will provide insights into whether there are broader issues affecting the ability of users to log in or access Exchange Online.
#Question
If a user has issues syncing their mobile device with Exchange, what might be causing this?
A.Incorrect device settings
B.Manual entry issues
C.Blocked account access
D.Authentication problems
Correct Answer:
A
Incorrect device settings can prevent proper syncing; checking configurations such as active sync settings is crucial to troubleshoot effectively.
#Question
A user states they are not receiving calendar invitations; what could be blocking this?
A.Incorrect email address
B.Notification settings
C.Delivery time
D.SPAM filtering
Correct Answer:
D
SPAM filtering may inadvertently block calendar invitations from reaching users; confirming the filtering rules can help resolve this problem.
#Question
What first step should you take if a user reports that they cannot access a shared folder?
A.Evaluate connectivity
B.Check for calendar invites
C.Examine email settings
D.Review permissions settings
Correct Answer:
D
Reviewing permission settings for shared folders is critical in resolving access issues and unauthorized access errors.
#Question
Users are unable to see email threads, what could be configured incorrectly?
A.Conversation view settings
B.Folder organization
C.Permissions settings
D.Calendar sync
Correct Answer:
A
Misconfigured conversation view settings can lead to email threads not appearing correctly; reviewing this view setup can clarify the situation.
1727-MS-220: Troubleshooting Microsoft Exchange Online
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