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- MB-200: Microsoft Dynamics 365 Customer Engagement Core (beta)
Free MB-200: Microsoft Dynamics 365 Customer Engagement Core (beta) Exam Questions and Answers
Last updated: May 11, 2025
Examtopics MB-200: Microsoft Dynamics 365 Customer Engagement Core (beta) Prepaway Real Exam Questions and dumps free download
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1676-MB-200: Microsoft Dynamics 365 Customer Engagement Core (beta)
#Question
What role does customer data play in Dynamics 365?
A.
It is crucial for personalization
B.
It has no impact
C.
It is unnecessary
D.
It complicates reporting
Correct Answer:
A
Customer data is crucial for driving personalized experiences and targeted marketing efforts in Dynamics 365.
#Question
How can users analyze the effectiveness of their email campaigns in Dynamics 365?
A.
By checking inbox metrics
B.
By conducting surveys
C.
Only through sales results
D.
By using Analytics
Correct Answer:
D
Users can analyze the effectiveness of email campaigns through Analytics, which provides insights into engagement and performance.
#Question
Where can you find the customization options for forms and views in Dynamics 365?
A.
Customization area
B.
Dashboard settings
C.
Navigation pane
D.
Help menu
Correct Answer:
A
The customization options for forms and views are available in the customization area of Dynamics 365.
#Question
How does Dynamics 365 help in managing customer segments?
A.
By deleting unnecessary contacts
B.
By offering predefined templates
C.
By limiting access to data
D.
Through Customer Journeys
Correct Answer:
D
Customer Journeys enable organizations to manage and categorize their customer segments based on interactions and behaviors.
#Question
What special feature does Dynamics 365 provide for handling customer returns?
A.
Product Management
B.
Sales Order Revision
C.
RMA Management
D.
Case Management
Correct Answer:
D
Case Management in Dynamics 365 allows organizations to efficiently handle customer returns and related inquiries.
#Question
How can you ensure the accuracy of your customer data in Dynamics 365?
A.
By reducing input requirements
B.
By implementing data validation
C.
By ignoring compliance
D.
By limiting user access
Correct Answer:
B
Implementing data validation ensures the accuracy and integrity of customer data entered into Dynamics 365.
#Question
What is the primary function of "Lead Scoring" in Dynamics 365?
A.
To increase lead volume
B.
To simplify lead generation
C.
To identify high-value leads
D.
To eliminate leads with low potential
Correct Answer:
C
Lead Scoring is primarily used to identify and prioritize high-value leads based on specific criteria and interactions.
1676-MB-200: Microsoft Dynamics 365 Customer Engagement Core (beta)
#Question
What role does customer data play in Dynamics 365?
A.
It is crucial for personalization
B.
It has no impact
C.
It is unnecessary
D.
It complicates reporting
Correct Answer:
A
Customer data is crucial for driving personalized experiences and targeted marketing efforts in Dynamics 365.
#Question
How can users analyze the effectiveness of their email campaigns in Dynamics 365?
A.
By checking inbox metrics
B.
By conducting surveys
C.
Only through sales results
D.
By using Analytics
Correct Answer:
D
Users can analyze the effectiveness of email campaigns through Analytics, which provides insights into engagement and performance.
#Question
Where can you find the customization options for forms and views in Dynamics 365?
A.
Customization area
B.
Dashboard settings
C.
Navigation pane
D.
Help menu
Correct Answer:
A
The customization options for forms and views are available in the customization area of Dynamics 365.
#Question
How does Dynamics 365 help in managing customer segments?
A.
By deleting unnecessary contacts
B.
By offering predefined templates
C.
By limiting access to data
D.
Through Customer Journeys
Correct Answer:
D
Customer Journeys enable organizations to manage and categorize their customer segments based on interactions and behaviors.
#Question
What special feature does Dynamics 365 provide for handling customer returns?
A.
Product Management
B.
Sales Order Revision
C.
RMA Management
D.
Case Management
Correct Answer:
D
Case Management in Dynamics 365 allows organizations to efficiently handle customer returns and related inquiries.
#Question
How can you ensure the accuracy of your customer data in Dynamics 365?
A.
By reducing input requirements
B.
By implementing data validation
C.
By ignoring compliance
D.
By limiting user access
Correct Answer:
B
Implementing data validation ensures the accuracy and integrity of customer data entered into Dynamics 365.
#Question
What is the primary function of "Lead Scoring" in Dynamics 365?
A.
To increase lead volume
B.
To simplify lead generation
C.
To identify high-value leads
D.
To eliminate leads with low potential
Correct Answer:
C
Lead Scoring is primarily used to identify and prioritize high-value leads based on specific criteria and interactions.
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