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Free CPHQ: Certified Professional in Healthcare Quality Exam Questions and Answers
Last updated: April 1, 2025
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654-CPHQ: Certified Professional in Healthcare Quality
#Question
A new patient safety project is being introduced. What is a critical element to ensure its success?
A.
Reducing staff input
B.
Limiting training opportunities
C.
Involving frontline staff in the process
D.
Increasing administrative oversight
Correct Answer:
C
Involving frontline staff encourages ownership and ensures that the project meets the practical needs of those delivering care.
#Question
What is the first step in addressing negative patient satisfaction scores?
A.
Ignore the scores
B.
Increase staff hours
C.
Blame the patients
D.
Identify specific issues and trends
Correct Answer:
D
Identifying specific issues allows an organization to target areas for improvement effectively.
#Question
How can healthcare leaders support an organization-wide culture of safety?
A.
Model safe practices and behaviors
B.
Limit staff communication
C.
Increase penalties for errors
D.
Focus solely on compliance
Correct Answer:
A
Leaders who model safe practices encourage all staff to prioritize safety in their daily tasks.
#Question
A healthcare organization is assessing its strategies for patient-centered care. What is a vital area to focus on?
A.
Ignoring patient feedback
B.
Increasing administrative procedures
C.
Reducing clinician communication
D.
Incorporating patient preferences
Correct Answer:
D
Incorporating patient preferences ensures that care is tailored to individual needs, enhancing satisfaction and outcomes.
#Question
When aiming to improve care quality, what is an essential factor to consider regarding staff engagement?
A.
Reduce communication
B.
Lower training standards
C.
Increase oversight
D.
Listen to staff feedback
Correct Answer:
D
Listening to staff feedback involves them in the quality improvement process, encourages collaboration, and identifies potential areas for enhancement.
#Question
In the event of a non-compliance issue discovered during an audit, what should be the immediate response?
A.
Increase penalties
B.
Blame individual staff
C.
Ignore the issue
D.
Investigate the root cause
Correct Answer:
D
Investigating the root cause allows the organization to identify why non-compliance occurred and develop corrective actions.
#Question
A hospital has identified a need to improve patient education regarding discharge instructions. What should be prioritized?
A.
Blame patients for non-compliance
B.
Increase staff workloads
C.
Limit patient communication
D.
Develop easy-to-understand materials
Correct Answer:
D
Providing clear and simple educational materials helps ensure patients understand their discharge plans.
654-CPHQ: Certified Professional in Healthcare Quality
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