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Free 7492X: Avaya Aura Call Center Elite Support Exam Questions and Answers
Last updated: January 14, 2025
Examtopics 7492X: Avaya Aura Call Center Elite Support Prepaway Real Exam Questions and dumps free download
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51-7492X: Avaya Aura Call Center Elite Support
#Question
How should call centers handle customer inquiries during service interruptions?
A.By ignoring requests
B.By communicating transparently
C.By increasing wait times
D.By minimizing contact
Correct Answer:
B
Transparent communication during service interruptions helps manage customer expectations and reduces frustration.
#Question
What is a common reason for high call abandonment rates in a call center?
A.Long hold times
B.Efficient service
C.Personalized service
D.Friendly agents
Correct Answer:
A
Long hold times are a common reason for high call abandonment rates, emphasizing the need for effective queue management.
#Question
How can call centers improve their internal communication?
A.By increasing workloads
B.By fostering an open communication culture
C.By ignoring conflicts
D.By limiting updates
Correct Answer:
B
Fostering an open communication culture enhances internal communication and helps resolve issues effectively.
#Question
What is the importance of having a clear communication strategy in a call center?
A.It ensures consistent messaging
B.It limits agent interaction
C.It reduces costs
D.It complicates processes
Correct Answer:
A
A clear communication strategy ensures consistent messaging and effective interactions with customers.
#Question
How can call centers effectively conduct performance reviews for agents?
A.By ignoring performance metrics
B.By limiting feedback
C.By increasing quotas
D.By providing constructive criticism
Correct Answer:
D
Providing constructive criticism during performance reviews helps agents improve their skills and performance.
#Question
How can call centers ensure agents are equipped to handle difficult customers?
A.By limiting communication
B.By providing conflict resolution training
C.By ignoring training needs
D.By increasing workloads
Correct Answer:
B
Providing conflict resolution training equips agents to handle difficult customers more effectively.
#Question
What is the benefit of having a diverse workforce in a call center?
A.It enhances problem-solving and creativity
B.It limits perspectives
C.It complicates processes
D.It increases costs
Correct Answer:
A
A diverse workforce enhances problem-solving and creativity by bringing different perspectives to the team.
51-7492X: Avaya Aura Call Center Elite Support
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